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Shipping Cut-Off Times

Here at Magic Geek we know your time is important. That's why we offer express shipping that leaves our warehouse the very next business day. That's right, any time you place an order before our daily cut-off time, we will ship your order the following business day guaranteed!

Please use our handy Cut-Off Chart below to see exactly when your order will be shipped.

Shipping Cut Off Guide

Shipping Cut Off Grid
Order Tracking

There are two ways to check on the status of your order.

  1. You will be emailed a invoice and shipment notification with tracking information once your package leaves our shipping center. This will notify you of your tracking and/or shipping information as well as include a copy of your sales receipt.
  2. You can also find the status of the order you've placed by logging onto your account online. If you don't know your account number and password, please check your email account. Account information was sent to the email address provided upon checkout with the password and user name. If you have forgotten your password you can have it emailed to your account at the sign-in page.
magic geek shipping

Sign In

The sign in page will let you know that status of your order, and if your order has been shipped you can get your UPS or UPS tracking number. You may also Edit Your Profile, View Order Status and History, and Manage your Address Book.

US Orders

Magic Geek offers several USPS and FedEx shipping options. All rates are calculated by the package weight and shipping zone. All shipping prices will be calculated upon checkout.

US Shipping Methods:

  • FedEx Next Day Air® - Guaranteed delivery by 10:30 am the following business day from when order leaves our warehouse.
    For shipping times please see Cut-Off Guide above.
  • FedEx Next Day Air Standard® - Guaranteed delivery by 4:00pm the following business day from when order leaves our warehouse.
    For shipping times please see Cut-Off Guide above.
  • FedEx 2nd Day Air® - Guaranteed delivery by 3 p.m. the second business day from when order leaves our warehouse.
    For shipping times please see Cut-Off Guide above.
  • FedEx 3 Day Select - Guaranteed delivery by 3 p.m. the third business day from when order leaves our warehouse.
    For shipping times please see Cut-Off Guide above.
  • FedEx Ground - Guaranteed delivery within two to six business days depending upon the origin and destination.
    For shipping times please see Cut-Off Guide above.

Our carriers regular business days are Monday - Friday.

FedEx Transit Time Map

fedex time transit map
International Orders

We are extremely excited to now offer our customers both USPS and FedEx shipping to international destinations. We now have several options which vary greatly in price as well as transit times. You can choose which option best suits your time frame and budget.

international orders
international shipping options

Standard International Shipping Options:

  • FedEx Express - Most shipments to major international destinations are delivered within 2-5 business days! Tracking available on all shipments. All-inclusive rates including customs clearance (local taxes not included).
  • FedEx Expedited - Most shipments to major international destinations are delivered within 4-6 business days! Tracking available on all shipments. All-inclusive rates including customs clearance (local taxes not included).
  • USPS International Mail - Shipments arrive 1-3 weeks depending on customs clearance. A good choice between price and transit time. NO TRACKING.

Important Note on International Shipments:

When shipping internationally, we are required to fill out a customs declaration form detailing the package contents and value. Please be aware that many countries impose import duty on packages. These tariffs are the responsibility of the customer to pay. Please check with your local customs and excise agencies to understand the tariffs in your country.

APO/PO Box Orders

UPS will not deliver to P.O. boxes. Please click, 'Check All Other Rates' for USPS Priority Mail Shipping on the checkout shipping page.

Missing orders can only be traced after 15 business days from the ship date. Replacement orders or credit for damaged or missing orders will not be issued until the US Postal Service has approved the claim; the claims process could take as long as 4 - 6 weeks. The US Postal Service imposes weight and size limitations on shipments to some locations. Please consult your local postal office for more information.

international shipping options
shipment delays

Magic Geek is not responsible for shipments which are delayed due to causes beyond the control of our carriers, including, but not limited to the following: Acts of God, riots, strikes or other labor disputes, air traffic control delays, disruptions in air or ground transportation networks due to events such as weather phenomena and natural disasters.

Payment Options

Magic Geek accepts Visa, Mastercard, American Express, Discover as well as Google Checkout. We also ship with a prepaid money order sent to and made payable to the Magic Geek, Inc.

Returns Policy

You may return most new, unopened items sold within 30 days of delivery for a full refund. From first visit to order delivery, we want you to be completely satisfied with your experience. Our friendly and knowledgeable sales staff is available to help you find the product that best fits your needs.

NOTE: We cannot accept returns on:

  • Blister-packed items once opened.
  • Videos/DVD's once opened.
  • Scratched, Scuffed or Used Items.

A RETURN AUTHORIZATION NUMBER (RA#) must be obtained from our customer service staff and is required for ALL returns. You can obtain by calling an RA# by calling customer service at 888-624-4243 (Monday through Friday, 7:30 am to 4:30 pm PST). Please note that an RA number does not guarantee final disposition. All returns are subject to inspection. Merchandise must be returned within 15 days of the issuance of the RA# at which time the RA# expires.

Return shipping charges are the sole responsibility of the customer. ALL returned merchandise must be in the original packaging, and all components, manuals included. ALL products that are returned incomplete, or damaged may NOT be accepted. If accepted, they will require a deduction. This deduction is final. Our 30-day money back guarantee does not apply to special order items.

To return a product, please follow the steps outlined below.

  1. Obtain a Return Authorization Number (RA#) within 30 days of the original ship date by calling 1-888-624-4243 (toll-free within the US) or local or international calls:1-805-275-4507.
  2. Please provide the following information when requesting a RA#: Original order number (located on invoice slip), name of product being returned, reason for return, your name and daytime telephone number.
  3. Verify that all merchandise is in the original packaging and that all components, manuals, and accessories are included.
  4. For your protection, please insure the package and use a "traceable" shipping method such as UPS or FedEx Ground.
  5. Please send all returns to the Magic Geek at:
    Magic Geek, Inc.
    133 E. De La Guerra Street #149
    Santa Barbara CA 93101
  6. Return the merchandise within 15 days of issuance of the RA#. Print the RA# clearly on the outside of the package and on the inside with your phone number and name. PACKAGES WITHOUT A RA# WILL BE RETURNED TO THE SENDER.
Delivery Attempts

UPS and FedEx will make two attempts to deliver your merchandise and will leave a door hanger notifying you of the attempt. If the package is undeliverable after two attempts, the product will be returned to our warehouse. You will be credited for the price of the item, but you will not be credited for any shipping and handling charges you may have been charged. If you refuse delivery, a credit will be issued for the price of the product but not for shipping charges (if applicable). All credits will be applied to the payment method in the original order.

Leaving Signed Notes

By leaving a signed note giving UPS or FedEx permission to leave a package at the door, you have relinquished Magic Geek, FedEx and UPS of any and all responsibility for loss or damage.

Store Hours

The Magic Geeks hours are listed below. We have a very high call volume, please leave a message if we're not available and we'll have one of our sales representative get back to you ASAP.

Hours
  • Monday-Friday
  • 7:30am-4:30pm PST

Magic Geek is not responsible for shipments which are delayed due to causes beyond the control of our carriers, including, but not limited to the following: Acts of God, riots, strikes or other labor disputes, air traffic control delays, disruptions in air or ground transportation networks due to events such as weather phenomena and natural disasters.

Privacy Policy

Magic Geek, Inc. values your privacy. We do not sell or otherwise share personally identifying information with other people or companies unless to provide services to you at your request, or as required by law.

Magic Geek, Inc. collects name address and phone number at time of transaction. Magic Geek, Inc. uses SSL security for all transaction and personal information to keep your information safe. Magicgeek.com does not store credit card information and all transactions are processed through our secure payment gateway.

Magic Geek, Inc. periodically may send mailings and emails to inform our clients about news, events, tips, resources and new services. Any client who does not wish to receive such material may be removed from this list by simply informing us via email or phone call or by following the instructions at the bottom of each e-mail message on how to unsubscribe.

Magic Geek, Inc. may automatically receive and record information on our server logs from your browser, which may include your IP address, Magicgeek.com cookie information, session time, click path analysis, and the pages you request. Magic Geek, Inc. will only use this data in an aggregate form that does not identify you personally. We may use this information for trend analysis, pattern detection, and site administration.

This privacy policy applies solely to information collected through the Magicgeek.com website. Children should always be supervised while online. Magic Geek, Inc. does not intended to collect personal information from children under the age of 13. So that we may comply with the Children’s Online Privacy Protection Act, we ask that children under the age of 13 not provide any personal information on this website.

Your use of our website, including any dispute concerning privacy, is subject to this Privacy Policy and the website Terms of Service. By using our website, you are accepting the practices set out in this privacy policy and our terms of service. We reserve the right to modify this Privacy Policy at any time by posting the changes on this page. Please check the effective date at the bottom of this page to determine if the policy has been modified since you last reviewed it. Your continued use of any portion of our website following posting of the updated Privacy Policy will constitute your acceptance of the changes.